Refund policy

Returns and Refund Policy

At Herbora, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process.

Eligibility for Returns

• Returns are accepted within 7 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Products must be returned along with the original invoice or proof of purchase.
• Perishable items (such as opened pouch or used products) are not eligible for return.

 

Return Process

1. Initiate a Return:
        Contact our customer support team at Whatsapp/Cell: +92 304 7948336 within 7 days of receiving your order.
   
   
2. Return Approval:
        Once approved, you will receive instructions on how to send the product back to our address.
   
   
3. Shipping the Item:
        The customer is responsible for the return shipping cost unless the product received was damaged, defective, or incorrect.
        Use a reliable courier service and share the tracking details with our team.

 

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days.
• Refunds will be issued to the original payment method or via bank transfer, depending on your payment mode.
• Cash on Delivery orders will be refunded via Bank transfer or EasyPaisa/JazzCash.

 

Non-Returnable Items

• Items that have been opened, used, or tampered with
• Custom or promotional items
• Items returned without proper packaging or past the 7-day return window

 

Contact Us

For any questions regarding returns and refunds, please contact:

📧  Email: shop.herbora@gmail.com
📞  WhatsApp:+92 304 7948336 | Cell: +92 304 7948336
📍    Address: Herbora, Islamabad 44000 .