Frequently Asked
Questions

Can't find your answer? Contact us — we reply within 24 hours.

Yes, absolutely. All Herbora products are 100% natural with no artificial additives, preservatives, flavours, or colours. What you see on the label is exactly what's in the package — pure and honest.

We source all our products from trusted local Pakistani farmers and certified suppliers. Our seeds, herbal powders, and dehydrated produce are carefully selected to ensure maximum freshness and nutritional value.

Shelf life varies by product but generally: Seeds (12–18 months), Herbal Powders (12 months), Dehydrated Fruits & Vegetables (6–12 months). Check the packaging for the exact expiry date. Store in a cool, dry place away from direct sunlight.

It's simply the quantity — the product is identical in both. The 200g option gives you better value per gram. We recommend starting with 100g if you're trying a product for the first time, and upgrading to 200g once you love it.

Yes! We deliver to all major cities and towns across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond. Delivery is available nationwide via our courier partners.

Delivery times are typically: Major cities (Karachi, Lahore, Islamabad): 2–3 business days. Other cities: 3–5 business days. Remote areas: 5–7 business days. We'll send you a tracking number once your order ships.

Yes! We offer FREE shipping on all orders above Rs. 2,000. For orders below Rs. 2,000, a flat shipping fee applies. This is clearly shown at checkout before you place your order.

Yes! Cash on Delivery is available for all orders across Pakistan. You can also pay via JazzCash, EasyPaisa, or bank transfer. We want to make it as easy as possible for you to order.

Once your order is dispatched, you'll receive an SMS/email with your tracking number. You can use this to track your package on our courier's website. You can also WhatsApp us your order number for a quick update.

You can cancel or modify your order within 2 hours of placing it, before it has been dispatched. Contact us immediately via WhatsApp or email. Once dispatched, we cannot change the order.

We accept returns within 7 days if: the product is damaged, expired, or not as described. Food products cannot be returned for personal preference reasons. Contact us with photos of the issue and we'll resolve it quickly.

We're so sorry if this happens! Please take photos of the damaged product/packaging and WhatsApp or email us within 48 hours of delivery. We'll send you a replacement or full refund immediately — no questions asked.

Chia seeds are incredibly nutritious — rich in omega-3 fatty acids, fiber, protein, calcium, and antioxidants. They support heart health, aid digestion, help with weight management, and provide sustained energy. Great in smoothies, yogurt, puddings, and water.

Ashwagandha is a powerful adaptogen used for centuries in traditional medicine. It helps reduce stress and anxiety, improve sleep quality, boost energy levels, enhance focus, and support immune function. Take 1/4 to 1/2 teaspoon daily in warm milk or smoothies.

Dehydrated produce retains most of its nutritional value — vitamins, minerals, and fiber are largely preserved. The main difference is reduced water content. Our dehydration process uses low heat to minimize nutrient loss, making them a convenient and nutritious alternative to fresh produce.

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